Return and Cancellation
*Unboxing Verification for Shipment Claims*
For every shipment, it is imperative to provide an unboxing video and photos of the order from package opening to facilitate claims for any transit damage, loss, or replacement.
- To cancel your order, please notify us at firstname.lastname@example.org before your order is dispatched. Requests received after dispatch will not be entertained.
- For prepaid orders, cancellation charges from the payment gateway will be debited for forward and reverse transactions.
- Limited occasion or special offer day products are non-cancellable.
- Customers can refer to the order notification e-mail or sms link and check the delivery status of the product.
- Delays caused in delivery by the courier company or external factors like natural calamities cannot be cancelled. Every order is normally ready for shipment within 1-2 days from our warehouse.
*Product Information Awareness*
Ensure you thoroughly understand the product details before placing an order. All necessary information is provided in the product descriptions. Once you have received the product in good condition, we do not accept returns based on personal preferences, sizing issues, or product suitability concerns. For further details, contact us at email@example.com or via live chat, we are always happy to assist you with a suitable solution.
*Returns and Replacements*
If you receive an incorrect, damaged, or different product, or one with missing accessories, notify us at firstname.lastname@example.org within 24 hours of delivery for an exchange or store credit request. Please include the order number in the email subject for quicker processing.
Receive a store credit coupon via email for redemption. Store credits cannot be combined with any existing offers. Shipping charges may apply.
*Defective 30-Day Product Replacement Policy*
At Mifo, we strive to hit the mark on every order. If your product is defective, you may return it within 30 days of purchase. Contact us at email@example.com with your order number and issue description. Return the item(s) with original packaging for an exchange/replacement.
Please include the order number in the email subject for quicker processing.
Note: In this case, photos and video proofs are required.
*7-Day Exchange Policy*
In any unfortunate circumstances, when the product received fundamentally differs from the ordered one, you are eligible for exchanges within 7 days from delivery.
Applicable only for products ordered from our mifo.in store*. Kindly approach the concerned team for orders placed with any third party channels.
We understand that your availability during the time of delivery may vary for you to confirm the same. To ensure a seamless process, we provide a maximum window of 48 hours for you to report any concerns or issues with your delivery.
Ensure the original packaging is intact (meaning the shrink wrap seal is intact), and provide the receipt or proof of purchase when emailing us for the exchange request. Please write to us at firstname.lastname@example.org.
Unboxing video and photos of the order from the package will be required. Ensure to include the shipping label and AWB number are visible in the photos and videos.
Exchanges or store credit are subject to acceptance of a valid return. Upon inspection, we will notify you of the status.
- Approved exchanges or store credit will be initiated, excluding applicable taxes and return shipping fees.
- Direct refunds to the original method of payment are not possible.
- We request you not to return the product without prior approval from us (opened or unopened). Unapproved returns will not be entertained, and the shipment will be returned back to your original shipping address via the same shipment as we will not receive such shipments at our warehouse to avoid any complications. This shipment will entirely be the responsibility of the sender and the shipping partner and Mifo India shall not be held responsible for any loss or damages on this regard.
All costs associated with the exchange process are borne by the customer, excluding the exchanges that fall under our *7-Day Exchange Policy* where the received product is different from what you ordered. Partial or tampered products will be considered ineligible for exchange or store credit. Please ensure you return the item with all the original items received in the box at the time of purchase for an exchange.
To ensure proper documentation and efficient resolution we request you not to contact us via Live chat/ WhatsApp/ Instagram/ Facebook for complaints related to returns/ replacements or exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/ she will find out about your return.
Products ineligible for return include;
- Product not purchased directly from mifo.in,
- Product with missing serial or warranty labels, lacking original packaging and accessories,
- Product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection)
- Product with removed UPC codes,
- Product exhibiting physical damage, tampering, customization, or alteration, or subjected to user-caused damage.
- Product returned with missing items/ accessories that comes with the original box which includes Ear cushions, Type-C Charging Cable, User Manual, USB-C converter pin, 2 ear buds and charging case.
- Any product for which you have submitted a mail-in rebate or displays an online sale price or rebate at the time of purchase.
- Additionally, dissatisfaction with the look or sound quality of a defect-free product, unnotified physical damage within 24 hours of receipt, and damage from electrical surges are not valid return reasons.
These policies are in place to ensure a seamless and transparent experience for our valued customers. Thank you for your cooperation and understanding. For any further inquiries, please reach out to us at email@example.com.
Please note that these policies are subject to change without notice. We recommend reviewing our policy periodically to stay informed of any updates or modifications.